Kreyol Essence Helpdesk

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During checkout, you may specify that your order is a gift. Prices will not appear on the gift recipient’s packing slip. You may also enter a custom gift message during checkout.

Can you exclude the receipt from the order?

Order Information

Can I make a change to my order?

What carriers do you use to ship products?

Do you ship internationally?

When Will I Get My Tracking Number?

Is there any way to receive products earlier?

I made a mistake in shipping address, can I change it?

I've placed my order, when should I expect to receive it?

Where are my orders coming from?

Do you ship to Military Addresses?

Where is my tracking number?

I paid for 2-day shipping and I still have not received it. What are the next steps?

Route Insurance, how does it work?

Shipping Policy

Shipping Information

How do I qualify for AfterPay installments?

Can you use more than one Coupon Per Order?

Do I need a PayPal account to purchase from this store?

What forms of payment do you accept?

Do you charge sales tax?

Is my payment information safe?

Payment Information

Are your products tested on animals?

What do I use for eczema, psoriasis or dermatitis?

I am suffering from male pattern baldness. What can I use to help with this?

What do I use to promote hair growth?

Does Haitian Black Castor Oil have a strong odor?

How do I use Haitian Castor Oil if I have thin or fine hair?

Is Haitian Black Castor Oil effective on all hair types?

Is this really authentic Haitian Black Castor Oil from Haiti?

Can I mix the Haitian Black Castor Oil with other Oils?

Can’t find your favorite Kreyol Essence products at a local store?

What if I don’t want to buy your products online?

Do your products react to chlorine in swimming pools?

Why does my product look/smell/feel different?

Product Ingredient Label

Product Information

Where can I send sponsorship and/or product requests for upcoming events?

Do you offer wholesale or bulk discounts?

Are you a Kreyol Essence retailer and are not listed online?

Wholesale Information

Where do I send my product(s) if it needs to be returned and what are the requirements?

Can you exclude the receipt from the order?Updated 3 years ago