Kreyol Essence Helpdesk

&#xA0;Experience worry-free deliveries with <a href="https://kreyolessence.com/pages/route-insurance-protection" rel="noopener noreferrer" target="_blank">Route</a> Insurance! For just $1.55 (orders under $100) or 2% of the order value (orders over $100), safeguard your package against loss, theft, or damage. Please note once the third-party carrier picks up your order, Kreyol Essence is no longer responsible.Qualify for a re-order under these policies:<ul type="disc"><li>Lost in transit (Domestic: 7-30 days; International: 20-30 days)</li><li>Stolen (Domestic: 5-15 days)</li><li>Damaged (within 15 days of marked delivery)</li></ul>Report issues early, and for more details on Route and order claims, explore the <a href="https://shoppers.help.route.com/hc/en-us" id="isPasted">Route Resolve Center</a>.&#xA0;Secure your delivery journey today!&#xA0;

Experience worry-free deliveries with Route Insurance! For just $1.55 (orders under $100) or 2% of the order value (orders over $100), safeguard your package against loss, theft, or damage. Please note once the third-party carrier picks up your order

Route Insurance, how does it work?

Shipping Information

Can I make a change to my order?

What carriers do you use to ship products?

Do you ship internationally?

When Will I Get My Tracking Number?

Is there any way to receive products earlier?

I made a mistake in shipping address, can I change it?

I've placed my order, when should I expect to receive it?

Where are my orders coming from?

Do you ship to Military Addresses?

Where is my tracking number?

I paid for 2-day shipping and I still have not received it. What are the next steps?

Shipping Policy

How do I qualify for AfterPay installments?

Can you use more than one Coupon Per Order?

Do I need a PayPal account to purchase from this store?

What forms of payment do you accept?

Do you charge sales tax?

Is my payment information safe?

Payment Information

Are your products tested on animals?

What do I use for eczema, psoriasis or dermatitis?

I am suffering from male pattern baldness. What can I use to help with this?

What do I use to promote hair growth?

Does Haitian Black Castor Oil have a strong odor?

How do I use Haitian Castor Oil if I have thin or fine hair?

Is Haitian Black Castor Oil effective on all hair types?

Is this really authentic Haitian Black Castor Oil from Haiti?

Can I mix the Haitian Black Castor Oil with other Oils?

Can’t find your favorite Kreyol Essence products at a local store?

What if I don’t want to buy your products online?

Do your products react to chlorine in swimming pools?

Why does my product look/smell/feel different?

Product Ingredient Label

Product Information

Where can I send sponsorship and/or product requests for upcoming events?

Do you offer wholesale or bulk discounts?

Are you a Kreyol Essence retailer and are not listed online?

Wholesale Information

Where do I send my product(s) if it needs to be returned and what are the requirements?

Route Insurance, how does it work?Updated 10 months ago