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Kreyol Essence Helpdesk logo

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Shipping Information

Information about Kreyol Essence shipping and order tracking.

Can I make a change to my order?

To ensure a smooth shopping experience, we recommend verifying your personal details and shipping address before finalizing your order. Once placed, orders cannot be modified, and all promotions and sales are final. Thank you for your understanding!

What carriers do you use to ship products?

We've teamed up with trusted carriers like FedEx and USPS for domestic deliveries, ensuring reliable and efficient shipping. For international orders, we rely on FedEx International Economy and DHL Express. If your address is a PO Box or APO/AFO, it

Do you ship internationally?

We proudly offer international shipping, partnering with FedEx and the convenient FedEx International Economy option. You can easily check shipping costs and delivery times at the checkout. For Duties and Taxes, we've got you covered with Zonos, esti

When Will I Get My Tracking Number?

Your tracking number will be emailed to you ONLY after we have picked, packed, and given your order some extra Love. Once you receive that tracking number email, your order is ready to be given to the carrier. If you provided your phone number at che

Is there any way to receive products earlier?

Absolutely! We're committed to swift order fulfillment, usually shipping within 2 business days. While peak times may affect processing, we aim to send out orders promptly. Your goodies should reach you within 2-7 business days post-shipment. Need it

I made a mistake in shipping address, can I change it?

For a seamless shopping experience, we suggest double-checking your details and shipping address before confirming your order, as changes cannot be made once it's placed. Your satisfaction is our priority, and we appreciate your understanding. Happy

I've placed my order, when should I expect to receive it?

Exciting news!. We typically ship within 2 business days, and although peak times may affect processing, we strive for swift delivery. Anticipate your goodies to arrive within 2-7 business days post-shipment. Keep an eye out for a tracking notificati

Where are my orders coming from?

Your Kreyol Essence orders are shipped from our warehouse in the United States.

Do you ship to Military Addresses?

Yes, we ship to military addresses via United States Postal Service. When entering your address, you can select the appropriate Armed Forces location at the bottom of the “state” drop-down menu. *If your address is a PO Box, APO/AFO, it will ship via

Where is my tracking number?

You will receive an email with tracking link when your order ships. If you haven't received an email with tracking number within 2 days of purchase, please check your spam/promotions folder for an email from us or contact us at customercare@kreyoless

I paid for 2-day shipping and I still have not received it. What are the next steps?

We understand your excitement for a speedy delivery! However, Orders typically ship within 2 business days, and this timeframe begins once the shipping carrier receives your order from our warehouse, not from the time the order is placed. Global supp

Route Insurance, how does it work?

Experience worry-free deliveries with Route Insurance! For just $1.55 (orders under $100) or 2% of the order value (orders over $100), safeguard your package against loss, theft, or damage. Please note once the third-party carrier picks up your order

Shipping Policy

Once the third-party carrier picks up your order, Kreyol Essence is no longer responsible for the package. Shipments become the sole responsibility of the carrier and the customer. We offer ROUTE, a Package Protection insurance during checkout to add